MANAGER,DIVERSITY & CHANGE
Organization
Organization is a system which operates through human
activity.
Organizations are very complex social formations, their
links can’t be described with only one theory.
OrganizationTheories
concerns 3 levels:
-Macro:
cooperation among different organization
-Mezzo:
structures of the organizations, and influencing factors
-Micro:
behavior of the members of the organizations, motivation, conflict etc.
What is Management?
Definition of management :Coordinating work activities so
that they are completed efficientlyand effectivelywith and through other people
Efficiency:getting the most output from the least input
Effectiveness:completing activities so that the
organization’s goals are attained.
Management is…
Effectiveness
Efficiency
Getting work done through others
Manager
—A manager is person in
organizationn who is responsible for the work performance of one or more other
persons
Managerial Roles
Interpersonal : Figurehead, Leader, Liaison
informationalMonitor
Disseminator
Spokesperson
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Interpersonal
Informational
Decisional
SIMBOL
AT TAHRIM 6 : JAGALAH DIRIMU DAN KELUARGAMU DARI SIKSA API
NERAKA
PEMIMPIN
HADITS : SETIAP ORANG DI ANTARA KALIAN ADALAH PEMIMPIN, DAN
SETIAP PEMIMPIN AKAN DIMINTA PERTANGGUNGJAWABAN ATAS KEPEMIMPINANNYA
MONITOR
AL ASHR 3 : ….KECUALI ORANG-ORANG YANG BERIMAN DAN
MENGERJAKAN AMAL SALEH DAN NASEHAT MENASEHATI SUPAYA MENTAATI KEBENARAN DAN
NASEHAT MENASEHATI SUPAYA MENETAPI KEBENARAN
PENYEBAR INFORMASI
HADITS : SAMPAIKANLAH WALAU SATU AYAT
JURU BICARA
AL HAJJ 2 : …. JAUHILAH PERKATAAN-PERKATAAN DUSTA
HADITS : (1) KATAKANLAH YANG BENAR WALAUPUN PAHIT, (2)
BUKHARI MUSLIM : BARANGSIAPA YANG BERIMAN PADA ALLAH DAN HARI AKHIR, HENDAKLAH
DIA BERKATA YANG BAIK ATAU DIAM
ENTREPRENEUR
HADITS : MULAILAH DARI DIRIMU SENDIRI
PENANGANAN GANGGUAN
AL HUJURAAT 10 : SESUNGGUHNYA ORANG-ORANG MUKMIN ADALAH
BERSAUDARA KARENA ITU DAMAIKANLAH ANTARA KEDUA SAUDARAMU DAN BERTAQWALAH KEPADA
ALLAH SUPAYA KAMU MENDAPAT RAHMAT
PENGALOKASIAN
SUMBERDAYA
HADITS : BERIKANLAH SEGALA SESUATUNYA SESUAI DENGAN HAKNYA
MASING-MASING
NEGOSIATOR
ALI IMRAN 159 : BERMUSYAWARAHLAH DENGAN MEREKA TENTANG
URUSAN MEREKA
ASY SYUURA 38 : DAN BAGI ORANG-ORANG YANG MEMATUHI SERUAN
TUHANNYA DAN MENDIRIKAN SHOLAT, SEDANGKAN DALAM URUSAN (KEDUNIAAN) MEREKA
DIPUTUSKAN MELALUI MUSYAWARAH DI ANTARA MEREKA “
Levels of Management
-Top Level Management
CEO
COO
CIO
-Middle Level Management
General Mgr
Plant Mgr
Regional Mgr
-First-Line Management
Office Manager
Shift Supervisor
Department Manager
Team Leader
Top Managers
Responsible for…
Creating a context for change
Developing attitudes of commitment and ownership in
employees
Creating a positive organizational culture through language
and action
Monitoring their business environments
Middle Managers
Responsible for…
Setting objectives consistent with top management goals,
planning strategies
Coordinating and linking groups, departments, and divisions
Monitoring and managing the performance of subunits and
managers who report to them
Implementing the changes or strategies generated by top
managers
First-Line Managers
Responsible for…
Managing the performance of entry-level employees
Teaching entry-level employees how to do their jobs
Making schedules and operating plans based on middle
management’s intermediate-range plans
What Companies Look
for in Managers
Technical Skills
Human Skill
Conceptual Skill
Design Skill
Core skills and their use in the different levels
Managerial levels
Lower
1.Technical skills
2.Human skills
3.Conceptual skills
Middle
1.Human skills
2.Technical skills
3.Conceptual skills
Top
1.Conceptual skills
2.Human skills
3.Technical skills
THE MANAGEMENT PROCESS
—Four function of Management :
Planning, Organizing, Leading, Controlling
Planning
—Process of setting objective and
determining what should be done to accomplish them
Controlling
—The process of measuring
performance and taking action to ensure desired results
Leading
—The process of arousing
enthusiasm and directing human resource efforts toward organizational goals
Organizing
—The Process of assgining tasks,
allocating resources, arranging coordinate activities to implement plans
Management in Islamic Perspective
—The concept of management in
Islamic perspective is to manage all things
—To know yourself: We as a man is
a khalifah of Allah (God vicegerent)
—To believe in God
—To manage & to administer
everything on the earth according to the will of Allah
—To manage oneself, family,
belonging, position & so on
Planning
—Forward thinking based on the
past
—Rational use of resources
—Consultation before decision
making decision-
—Apply fairness to others --
Organising
—Authority: Given by Allah
—Shura: Consultation or collective
decision
—Responsibility
—Accountability
Management in Islamic Perspective
—The concept of management in
Islamic perspective is to manage all things
—To know yourself: We as a man is
a khalifahkhalifahof of Allah (God vicegerent)
—To believe in God
—To manage & to administer
everything on the earth according to the will of Allahearth Allah
—To manage oneself, family,
belonging, position & so on
Leading
•Qualities of an Islamic Knowledge and wisdom
•Taqwa
•Adl (justice)
•Rahmah (compassion)
•Forgiving
•Courage and bravery
•Shura (mutual consultation)
•Sabr (patience)
•Spirit of self sacrifice
--‘------
Motivating
—The purpose of motivation in
Islam is to have a good worker and to produce an excellence service
—To understand that working is not
only to get the salary but to do virtuous deed (amal hsalih)
—Working is ibadah
—To attain al-Falah (true success)
Controlling
—Basic control ––Amar ma’rufNahi
mungkar
—Job specification
—Establish standard performance
—Keep the performers informed
prior to their action
—Caring sense
—Simple language
—Remedial action
Diversity and Managerial Performance
—Prejudice : is The holding of
negative, irrational attitude toward individuals because of their group
identity
—Discrimination : is the active
form of prejudice that disadvantages people by denying them full benefit of
organizational membership
—The Glass Ceilling effect : Is an
invisible barrier that limits the advancement of women and minorities to higher
level responsibilities in organization.
Manager and the Challenges of change
—Competition and the Global
Economy
—Ethics and sosial responsibility
—Information and technological
change
—Employment values and individual
right
—Importance of the nonprofit
sector